Privacy Policy

How We Protect And Handle Your Personal Information

Effective Date : 10 JULY 2026
1

Introduction

This Privacy Policy explains how Vyaparcloud collects, uses, stores, shares, and protects personal information when you use our website, mobile application, dashboard, products, and related services.

For this Privacy Policy, “Vyaparcloud”, “we”, “our”, or “us” refers to Nirmith AI Labs, and “you” refers to business owners, staff members, customers, delivery personnel, administrators, and other users who access or use Vyaparcloud.

Agreement

By using Vyaparcloud, you agree to the collection and use of information as described in this Privacy Policy.

2

Information We Collect

We may collect the following types of information.

2.1 Account Information

When you create or use an account, we may collect:

Name
Email address
Phone number
Business name
Role or user type
Login credentials
Profile details
Staff or customer identifiers

2.2 Business and Operational Data

Depending on how your business uses Vyaparcloud, we may collect:

Branch details
Staff details
Customer records
Service catalogue data
Product and service offerings
Order details
Cart details
Delivery details
Payment status
Invoice or receipt details
Audit logs and activity history

2.3 Customer Data Entered by Businesses

Businesses using Vyaparcloud may enter customer information into the platform, including:

Customer name
Contact number
Email address
Address
Order history
Service preferences
Delivery details
Payment-related references

2.4 Payment Information

Vyaparcloud may process or store limited payment-related information such as:

Payment status
Payment method
Transaction reference ID
Provider response metadata
Refund or settlement status

2.5 Device and Usage Information

When you use Vyaparcloud, we may automatically collect:

IP address
Browser type
Device type
Operating system
Login time
Pages visited
Actions performed
Error logs
Session data
Approximate location based on IP address

2.6 Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to:

Keep users logged in
Improve security
Remember preferences
Analyze usage
Improve application performance

Important Note

We do not store full card numbers, CVV, UPI PINs, banking passwords, or other sensitive payment authentication credentials. You may disable cookies through your browser settings, but some parts of Vyaparcloud may not work properly.

3

How We Use Information

We use collected information to:

Create and manage user accounts
Provide access to Vyaparcloud features
Manage orders, services, deliveries, payments, staff, and customers
Provide role-based access control
Generate receipts, invoices, reports, and dashboards
Send service-related notifications
Improve platform performance
Detect and prevent fraud, misuse, or unauthorized access
Provide customer support
Maintain audit logs
Comply with legal and regulatory obligations
5

Data Sharing and Disclosure

We do not sell personal information. We may share information with:

5.1 Service Providers

We may use third-party service providers for:

Cloud hosting
Database storage
Email delivery
SMS or WhatsApp notifications
Payment processing
Analytics
Error monitoring
Customer support tools

5.2 Business Account Owners and Administrators

If you are a staff member, delivery user, or customer associated with a business account, your information may be visible to authorized administrators of that business.

5.3 Legal and Compliance Requirements

We may disclose information if required to:

Comply with law
Respond to legal requests
Protect our rights
Prevent fraud or abuse
Enforce our Terms of Use
Protect users, businesses, or the public

Important Note

These providers may process data only as required to provide services to Vyaparcloud.

6

Data Storage and Security

We use reasonable technical and organizational measures to protect information, including:

Access controls
Authentication
Encryption where appropriate
Role-based permissions
Audit logs
Secure cloud infrastructure
Monitoring and backup procedures

Important Note

No system is completely secure. Users are responsible for maintaining the confidentiality of their login credentials.

7

Data Retention

We retain information for as long as necessary to:

Provide Vyaparcloud services
Maintain business records
Resolve disputes
Enforce agreements
Meet legal, tax, accounting, or compliance obligations
Support audit and security requirements

Important Note

When information is no longer required, we may delete, anonymize, or archive it according to our internal policies.

8

User Rights

Subject to applicable law, users may request to:

Access personal information
Correct inaccurate information
Update account details
Request deletion of personal information
Withdraw consent where processing is based on consent
Raise a grievance about data handling

To exercise these rights

Contact us at nail.support@nirmithai.com. We may verify your identity before processing requests.

9

Business Customer Responsibility

Vyaparcloud is a platform used by businesses to manage their operations. Businesses using Vyaparcloud are responsible for:

Collecting customer data lawfully
Informing their customers about data usage
Ensuring staff access is properly controlled
Maintaining accurate business and customer records
Using Vyaparcloud in compliance with applicable laws

Important Note

Vyaparcloud is not responsible for unlawful data entry, misuse, or unauthorized disclosure caused by a business user or its staff.

10

Children’s Privacy

Vyaparcloud is intended for business and operational use. It is not intended for use by children without appropriate consent or authorization.

If we become aware that personal information of a child has been collected without required consent, we may delete or restrict such information.

11

International Data Processing

Depending on the services and infrastructure used, information may be stored or processed in India or other jurisdictions. We take reasonable measures to ensure that data is handled securely and in accordance with applicable law.

13

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.

Continued use of Vyaparcloud after changes are posted means you accept the updated Privacy Policy.

14

Contact Us

For questions, concerns, or privacy-related requests, contact us at:

Company: Nirmith AI Labs
Email: nail.support@nirmithai.com
Address: 3rd Floor, Lakshmi Arcade, 3, Uttarahalli Main Rd, Friends Colony, Uttarahalli Hobli, Bengaluru, Karnataka 560061